PRODUCT DESIGN

iOS Live Activities

Designed a real-time order tracking experience for the iOS lock screen and Dynamic Island, reducing the need to open the app and improving delivery visibility.

Diner Help Self-Service (Late Delivery Automation)

Designed a proactive issue resolution system for late deliveries, enabling self-service refunds and credits and reducing support contacts by ~53% (~$1.4M projected annual savings).

Refunds & Dispute Resolution

Simplified refund and dispute workflows across edge cases, improving clarity for diners while supporting operational and financial accuracy.

Coming soon…

SMB Multi-Location Promotions (Pilot)

Designed scalable promotion tools for multi-location merchants, contributing to a ~23% increase in weekly spend (~$156K annualized) in early pilot.

Coming soon…